Terms and Conditions
Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or chat must review their receipt for accuracy within 24 hours.
- Enter in billing information
- If your shipping address is different from billing, enter the shipping address details
- You will receive two email confirmations including account information, one confirming your order and one confirming payment
When your order is shipped you will receive a shipping confirmation via-email.
We accept Visa, MasterCard, Discover and American Express through our online payment system.
We ship most items via FedEx / UPS in the 48 Contiguous United States (Alaska, Hawaii, and Puerto Rico do not apply) free of charge for purchases over $49. There will be additional charges for rush delivery.
In the event no one is home to receive your order, we recommend you send your package to a business address to ensure delivery. Sending your package to a commercial address will also guarantee a speedy arrival.
Some of our products cannot ship via FedEx / UPS ground and must ship via motor freight. Motor freight shall include "curbside delivery" to the shipping address only and shall not include optional services such as transferring the items inside the residence. Any additional services required (inside or white glove delivery) may be provided at an additional charge and must be requested at the time of order.
Items that ship via freight or FedEx / UPS Oversize are not eligible for Free Return.
Outdoor Lighting Experts guarantees all products against all defects for 30 days. If you receive a defective item, we will pay all return shipping on the item and ship an identical replacement to you at no extra charge.
Outdoor Lighting Experts does not sell or lend customer information to third parties.
We are happy to assist you in the cancellation of any order prior to shipment. Please call our customer care advocates at (866)344-3875 to request cancellation of your order. We will verify the order status and process your cancellation and refund immediately if able. If your order has already shipped, we will assist you in starting the return process as per the "Standard Return Policy".
Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this may result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You will also be charged for roundtrip shipping costs.
Risk-Free Shopping With Our 30 Day Return Policy
We are proud to have the simplest return policy in the industry!
No Restocking Fees
As Lighting Experts, we understand that sometimes you may not know if the light is going to work in your space until you open the box and see it in person. We want you to be happy with your purchase the first time, we also want you to be happy when you come back. That's why we have completely eliminated restocking fees at LightingNewYork.com and all of our affiliated sites. You are only responsible for return shipping on any item not covered under our Risk-Free Returns Policy. Ask your Lighting Expert for details or for assistance when choosing the right lighting for you.
We offer pre-paid returns on items able to ship via FedEx / UPS within 30 days of receipt from within the 48 Contiguous United States (Alaska, Hawaii, and Puerto Rico do not apply). International orders, custom Items, closeout or clearance items and oversize or freight items are excluded from the pre-paid returns offer. To arrange a return:
- Please contact our Customer Care Advocates; a return shipping label will be sent to you via email within five business days
- Apply the label to your package and take it to your nearest FedEx / UPS pick-up center
- We strive to refund you as quickly as possible. In most cases, a refund will be issued once the package is received. Returns on larger items or on orders of larger quantities may need to be inspected before a refund is processed.
- Please see our International Policies for international returns.
Returned products must include: all the original packaging, including all papers, parts and associated pieces. The items are to be uninstalled, in new condition and with no clipped wires or missing hardware. If a returned item is determined to be in non-sellable condition, no refund will be issued on that item. You may also be responsible for any return shipping fees.
The following are considered NON-RETURNABLE merchandise:
- Any item that is marked as nonreturnable
- Any custom made or custom built fixture
- Clearance items, custom quotes, special discounts, and orders of ten or more units
- Any item that is not in resellable condition
- Any item that is not in its original box with the original packaging materials and assembly instructions
- Light bulbs, glass, parts and shades
- Any item without the correct RMA number written on a separate sheet taped to the box
For oversized or freight items, you are responsible for all shipping charges back to our warehouse. You are also responsible for insuring the shipment and for providing proof of return tracking of the package.
Refunds will be issued upon inspection of the returned item. Per inspection, as long as the product is in new condition, received in its original packaging, and sent to the correct warehouse, you will be issued the refund you are due, less any applicable fees or handling charges.
If a returned item is determined not to be in "As New" condition, it will be subject to additional fees being deducted from the credit or the credit may be denied completely.
Return requests made outside of this stated policy will be subject to review and may result in shipping and restocking fees depending on the situation. Items returned outside of this policy will be for store credit only as we are unable to refund on items returned outside of the 30 day return policy.
In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by FedEx or UPS, we must contact them within 48 hours to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling our toll free number (866)344-3875 or through email, noting what was damaged, so that we can assist you immediately and expedite a new item right away.
For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. Once you do so, please call our toll free number right away so we can file a claim with the carrier and expedite a replacement immediately.
In the rare event of a manufacturer defect, we again ask you to call our toll free number with a detailed explanation of the problem or issue. One of our Customer Care Advocates will instruct you on how to get your item replaced, or get the correct parts expedited to you.
Damages or defects reported after 30 days will be subject to review and will be available for replacement only, subject to the manufacturer's warranty.
We reserve the right to charge or invoice you for any item not returned which we have provided prepaid return labels for.
Lighting New York is proud to extend our lighting expertise and great service to the worldwide community. We will ship to all applicable countries except those listed here:
Balkans, the Crimean Peninsula, Cuba, Iran, Iraq, Libya, N. Korea, Burma (Myanmar), Liberia, Sudan, Syria, Zimbabwe, and Palestinian Territories, Rwanda and the OFAC embargo list.
We accept all credit card payment types as well as PayPal and money transfers. All listed prices are in U.S. Dollars, we do not accept checks or money orders. Please do not send cash.
Voltage and Wiring
Please note: Most of our lighting is rated and wired for American 110-120 voltage, if you have different voltage requirements, or need additional connection information, it is recommended you contact one of our Lighting Experts for assistance placing your order. Please call 866-344-3875 and select Option 1 or contact us through our website chat.
All international orders will be shipped from our vendor to our warehouse before shipping to your location. You will receive tracking information when your items leave our facility.
If we are shipping your order to a freight forwarder, please provide the phone number for the forwarder and your shipper reference number. Please email this information to email@example.com with your order number.
Additional costs for country specific paperwork
A few countries (Saudi Arabia, Egypt, and others in the area) require nonstandard shipping documents to be processed and notarized by a consular service. In the event that these services are required there may be additional charges passed on to you. We will notify you prior to the shipments of your items of those costs.
Refused Shipment Delivery
If you refuse an international shipment, you will be responsible for charges including but not limited to; shipping costs, duties, taxes and brokerage fees.
We are unable to accept remorse returns for international orders. All international orders are considered final sale.
Please inspect your product immediately after receiving. If the item appears to be damaged, please take photos of the damage and email them along with your order information to firstname.lastname@example.org.
SSL encryption is used to transmit your personal and financial information over the internet for a safe and secure transaction.
Outdoor Lighting Experts strives to give you accurate content, including product information, policies, pricing, and visual displays. Policies, pricing, and item availability are subject to change without notice, and Outdoor Lighting Experts reserves the right to limit quantities. Prices displayed are subject to final approval at the time of order fulfillment. While Outdoor Lighting Experts tries in good faith to make sure that the information displayed is accurate, they are not responsible for typographical errors or technical inaccuracies. This disclaimer in no way affects the terms of the manufacturer's warranty, if any.